Last updated: 01.01.2026
This Privacy Policy explains how Ezzen (“Ezzen”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal data when users access or use our website, applications, and related services (collectively, the “Services”).
We are committed to protecting your privacy and processing personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), as well as applicable German and European data protection laws.
The data controller responsible for the processing of personal data under this Privacy Policy is:
Ezzen
Email: contact@ezzen.de
For any questions regarding this Privacy Policy or the processing of personal data, you may contact us using the details above.
This Privacy Policy applies to:
• Visitors of our website
• Users of our mobile or web-based applications
• Customers placing orders or requesting services
• Service partners and business partners interacting with our platform
It does not apply to third-party websites or services that may be linked from our platform.
Ezzen processes personal data in accordance with the following GDPR principles:
• Lawfulness, fairness, and transparency
• Purpose limitation
• Data minimization
• Accuracy
• Storage limitation
• Integrity and confidentiality
• Accountability
Personal data is collected only for specified, explicit, and legitimate purposes and is not processed in a manner incompatible with those purposes.
Depending on how you interact with our Services, we may collect the following categories of personal data.
• Full name
• Email address
• Phone number
• Delivery or service address
• Account credentials (hashed passwords)
• Order history and service requests
• Communication records with customer support
• IP address
• Device type, operating system, browser type
• Log files, access times, and referring URLs
• Transaction identifiers
• Payment status and method (processed via third-party payment providers; Ezzen does not store full payment card details)
• Emails, messages, or other communications sent to us
Ezzen processes personal data for the following purposes:
• To provide, operate, and maintain our Services
• To process orders, deliveries, and service requests
• To manage user accounts and customer relationships
• To communicate with users regarding services, updates, or support
• To improve platform performance, usability, and security
• To prevent fraud, abuse, and unauthorized access
• To comply with legal and regulatory obligations
Personal data is processed based on one or more of the following legal bases:
• Contractual necessity (Art. 6(1)(b)) – to perform a contract or take steps prior to entering a contract
• Legal obligation (Art. 6(1)(c)) – to comply with applicable laws
• Legitimate interests (Art. 6(1)(f)) – to operate, secure, and improve our Services
• Consent (Art. 6(1)(a)) – where required, such as for certain communications or cookies
Where consent is required, it can be withdrawn at any time.
Ezzen may share personal data only where necessary and in accordance with GDPR.
We may share data with trusted third-party service providers who support:
• Payment processing
• Hosting and infrastructure
• Customer support tools
• Analytics and security services
These providers are contractually bound to process data only on our instructions and in compliance with GDPR.
To fulfill orders or services, relevant personal data may be shared with service partners strictly for execution purposes.
We may disclose personal data if required to do so by law, court order, or competent authority.
Where personal data is transferred outside the European Economic Area (EEA), Ezzen ensures appropriate safeguards are in place, such as:
• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
Personal data is retained only for as long as necessary to:
• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, tax, or accounting obligations
• Resolve disputes and enforce agreements
Once data is no longer required, it is securely deleted or anonymized.
Ezzen uses cookies and similar technologies to:
• Enable essential website functionality
• Improve user experience
• Analyze platform usage
Users may manage or disable cookies through browser settings. Disabling certain cookies may affect functionality.
Ezzen implements appropriate technical and organizational measures to protect personal data, including:
• Encryption
• Access controls
• Secure hosting environments
Despite these measures, no system can guarantee absolute security.
Users have the following rights under GDPR:
• Right of access (Art. 15)
• Right to rectification (Art. 16)
• Right to erasure (“right to be forgotten”) (Art. 17)
• Right to restriction of processing (Art. 18)
• Right to data portability (Art. 20)
• Right to object (Art. 21)
Requests may be sent to contact@ezzen.de. We may require identity verification.
Where processing is based on consent, users may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Ezzen does not knowingly collect personal data from individuals under the age of 16. If such data is identified, it will be deleted promptly.
Ezzen does not engage in automated decision-making or profiling that produces legal or similarly significant effects on users within the meaning of Article 22 GDPR.
Our Services may contain links to third-party websites. Ezzen is not responsible for the privacy practices or content of external sites.
Ezzen reserves the right to update this Privacy Policy at any time. Changes will become effective upon publication. Users are encouraged to review this policy periodically.
For questions or concerns regarding this Privacy Policy or data protection matters, contact:
Email: contact@ezzen.de
You also have the right to lodge a complaint with a supervisory authority in your EU member state.
